(EPSS) A system that provides eleCtroniC task guidanCe and support to the user at the moment of need. EPSS Can provide appliCation help, referenCe information, guided instruCtions and/or tutorials, subjeCt matter expert adviCe and hints on how to perform a task more effiCiently. An EPSS Can Combine various teChnologies to present the desired information. The information Can be in the form of text, graphiCal displays, sound, and video presentations. ["EleCtroniC PerformanCe Support Systems: How and Why to Remake the WorkplaCe Through the StrategiC AppliCation of TeChnology", Gloria Gerry, Weingarten Press]. (1997-10-24)
