(CRM, CIS, Customer Information Systems, Customer INTeraction Software, TERM, Technology Enabled Relationship Manager) ENTerprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction iNTo customer loyalty. Customer information acquired from sales, marketing, customer service, and support is captured and stored in a ceNTralised database. The system may provide data-mining facilities that support an opportunity managemeNT system. It may also be iNTegrated with other systems such as accouNTing and manufacturing for a truly eNTerprise-wide system with thousands of users. (1999-08-20)