After-sale handholding something many software vendORs promise but few deliver. To hackers, most suppORt people are useless - because by the time a hacker calls suppORt he OR she will usually know the software and the relevant manuals better than the suppORt people (sadly, this is *not* a joke OR exaggeration). A hacker' s idea of "suppORt" is a tête-à -tête OR exchange of electronic mail with the software' s designer. [Jargon File] (1995-02-15)