(CRM, CIS, Customer InfORmation Systems, Customer Interaction Software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty. Customer infORmation acquired from sales, marketing, customer service, and suppORt is captured and stORed in a centralised database. The system may provide data-mining facilities that suppORt an oppORtunity management system. It may also be integrated with other systems such as accounting and manufacturing fOR a truly enterprise-wide system with thousands of users. (1999-08-20)