(KLB) A term, used among technical support staff, for a user who repeatedly asks for help with problems whose solutions are clearly explained in the documentation, and persists in doing so after having been told to ref="module.php?name=Lexikon&file=search&eid=1&query=RTFM">RTFM. KLBs are singled out for special treatment (i.e. ridicule), especially if they have been heard to say "It' s so boring to read the manual! Why don' t you just tell me?". The deepest pit in Hell is reserved for KLBs whose questions reveal total ignorance of the basic concepts (e.g., "How do I make a font in ref="module.php?name=Lexikon&file=search&eid=1&query=Excel">Excel?", "Where do I turn on my ref="module.php?name=Lexikon&file=search&eid=1&query=RAM">RAM?"), and who refuse to accept that their questions are neither simple nor well-formed. (1998-09-07)
