siness> (CRM, CIs, Customer Information systems, Customer Interaction software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty. Customer information acquired from sales, marketing, customer service, and support is captured and stored in a centralised database. The system may provide data-mining facilities that support an opportunity management system. It may also be integrated with other systemssuch as accounting and manufacturing for a truly enterprise-wide system with thousands of users. (1999-08-20)